SHIPPING AND RETURNS
Returns/Exchanges
Please visit LINK FOR RETURNS for all returns and exchanges. Upon submitting your online return or exchange, you will receive a return label via email. For returns, a fee of $5.00 will be deducted from your refund.
If you use your own return carrier you are responsible for the return shipping costs. Please note that using your own carrier will cause a delay in the processing of the return and refund. OPAL is not responsible for any lost returns when an OPAL return label is not used.
WHAT IS YOUR RETURN POLICY?
Orders placed on November 10th through December 25th are eligible for return or exchange until January 15th.
OPAL offers returns on all merchandise, unless otherwise noted as Final Sale, within 21 days of the shipment date.
OPAL reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, missing tags, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account. We will not accept the return back if there is damage to or omission of the box. Returns and exchanges are not accepted on items marked FINAL SALE.
HOW DO I INITIATE A RETURN OR EXCHANGE?
To initiate a return or exchange, please visit RETURN LINK and follow the step by step instructions.
You will be able to return your item(s) for a refund, exchange an item(s) for a new size, or receive an “Instant Refund”.
WHAT IS AN “INSTANT REFUND'' AND HOW DO I USE IT?
Similar to a gift card, during the Return & Exchange process you may be issued a temporary Instant Refund - think of a Gift Card. The Instant Refund will be equal to the value of your returns and gives you the flexibility to place a new order right away, rather than wait for a credit card refund.
WHAT HAPPENS IF I DON’T USE MY “INSTANT REFUND”?
Once your return items are checked in, we will deactivate the Instant Refund and issue a refund for any outstanding balance back to your original payment method. If you did not use any of your Instant Refund, you will receive a full refund for these items.
WHY DOESN’T MY “INSTANT REFUND” MATCH THE PRICE OF THE ITEM I’M RETURNING?
If you used a discount on your order, our returns system will show the price paid rather than the value of the item. To keep your discount in place, move through our traditional exchange process rather than using your Instant Refund to repurchase.
HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?
Once your return is prepared, you can drop it at any FedEx location, or schedule an at home pickup. All returns are shipped back to our warehouse via FedEx ground.
Once your return is delivered to our warehouse, please allow up to 10 business days for us to inspect and process the return. When your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on the original form of payment.
HOW DO I RETURN A GIFT?
To initiate a return or exchange, please visit RETURN LINK and select “Returning a Gift?” underneath the entry box.
If you are having trouble tracking down details from the original order, please email us at opal.ny@veinternatinoal.org with info about the order, such as the first/last name of the person who purchased the gift, their email address or any other information you think might help.
If the gift was purchased from out bus, we ask that you email us the receipt. You can find our bus location here.
CAN I RETURN ONLINE PURCHASES ON THE BUS?
At this time, online orders cannot be returned on the bus and must be shipped back to our fulfillment center for a refund. If you decide to drop off your return in store, a fee of $5.00 will be deducted from your refund for the shipping label.
HOW DO I TRACK MY RETURN?
You can track your return through the initial return confirmation email, or re-entering your order information at RETURN LINK.